Your Cleaning Contract Should Match the Way You Actually Work

Your Cleaning Contract Should Match the Way You Actually Work

I hear cleaning business owners say, “I need a contract,” when what they really need is to decide how their business works. A contract matters. I teach contracts, policies, and payment systems because they protect everyone involved. But a document cannot invent clear...
Recurring Clients Are Not Boring—They Are the Business Model

Recurring Clients Are Not Boring—They Are the Business Model

Everybody gets excited about the big jobs. The $1,500 post-construction clean. The massive move-out. The deep clean that requires an entire team and produces the before-and-after photos everybody loves to post on social media. I get it. Big invoices are fun. You know...
Expansion Is Built in the Decisions Nobody Applauds

Expansion Is Built in the Decisions Nobody Applauds

I am currently expanding my residential cleaning company into the East Valley of Arizona, starting with Gilbert and then moving into Chandler. And before anybody says, “Oh, how exciting! You’re opening a new cleaning company,” let me clarify something. I am not...
Before You Add a New Service, Run the Math Nobody on Facebook Can See

Before You Add a New Service, Run the Math Nobody on Facebook Can See

Before I get into this, I need to explain that laundry service is not actually new for me. I built one before. I ran it for about a year, got it up to approximately sixteen clients, and then moved on to other things. Looking back, I should have sold it. I had already...