Shannon Credit Terms
Last Updated: 31st March 2025.
Yay, you’ve got Shannon Credit! 💸
Think of this like a gift voucher, but for yourself/your business.
You can use the credit towards something bigger, or you can get lots of different smaller things. It can’t be applied retrospectively – you must apply your Credit before purchasing.
You can use it for (almost) anything Shannon offers (including 1:1 offers) – see below for more details.
Promotions and launches are a great time to redeem your Shannon Credit. If Shannon is launching or there’s any bonuses/early birds/discounts/whatever goodies are available, your credit is directly equivalent to paying, so you’ll get any extras/discounts too 😉 Yay!!
What can you spend Shannon Credit on?
Shannon Credit can be redeemed for (almost) anything Shannon sells – minus a few exceptions (detailed below).
To see a list of what Shannon currently has for sale, head to her http://www.kleanfreaksuniversity.com – or, make sure you’re receiving Shannon’s email list!
Shannon Credit cannot be redeemed for:
– Templates made by 3rd party creators (e.g. Plug + Play Copy or Design Templates by Fabi Nilsson)
– Memberships/ongoing subscriptions (except for/towards the initial payment)
– Live in-person events (e.g. Any Retreat that is offered)
– Shannon’s Credit 😉
– All Access Passes for any of Shannon’s Summits/Virtual Events
– Any future collaborative offers (where more than one business is creating/delivering/contributing to the offer/service) e.g. bundles that Shannon or someone else hosts.
– Sponsorship
How to spend your Shannon Credit:
If you want to spend some or all of your Credit, simply fill this form:
https://forms.gle/XHXr8DuN5pTtYeSv9
You’ll either:
1. Receive a coupon to use at the checkout
2. Receive a custom payment link with instructions to follow
3. Be given access to the offer(s) directly
We do get a lot of requests to redeem credit (especially around launches!) but we’ll typically process your request within 72 hours (Mon-Fri).
If you’re emailing to redeem Credit within the final few hours of an offer or promotion, please be mindful that:
– we’re all in Arizona and you guys are normally up before I am and
– there will be a high volume of requests to redeem Credit at this time.
Provided we’ve received your request via the form above before the deadline, any discounts, offers, or bonuses will still be honoured for at least 24 hours after we’ve responded to your request to use your Credit.
Shannon Credit is either valid for:
1. A fixed period of time from date of purchase/issue (e.g. Valid 6 months from date of issue)
or
2. A fixed period of time between two fixed dates, independent of the date of purchase/issue (e.g. Valid between November 30th 2025 and December 31st 2025)
The validity period of your Shannon Credit is confirmed in writing at the point of purchase/issue.
The last day of your Credit being valid is known as your Expiry Date. Shannon Credit expires at midnight Arizona time on the Expiration Date.
Any unused or unspent Credit will no longer remain valid after the Expiration Date has passed and will no longer be valid for redemption.
Expiration Date extensions will not be given.
As a courtesy, we send you an automated email reminder 60 days, 30 days and 7 days before your Credit Expiry Date, however, please be mindful that it is your responsibility to use your Shannon Credit before the Expiration Date.
Credit is Non-Refundable and Non-Transferable
Shannon Credit is Non-Refundable
Shannon Credit is non-refundable under any circumstances, except where required by United States law.
If, in the event you wish to claim a refund on a purchase you made using Shannon Credit (either in full or in part) you must follow the refund request process as laid out in our Terms + Conditions.
Any full or partial payments that were made using Shannon Credit will be refunded in Shannon Credit (not in cash). We will adjust Expiration Dates accordingly if necessary.
Shannon Credit is Non-Transferable
Shannon Credit cannot be transferred to another person, business, or member of your team under any circumstances. Your Credit is yours and yours alone to spend.
If you have accumulated Credit Balances under multiple email addresses belonging to you. In this instance, we can amalgamate all Credit Balances under one email address, at your request.
We Reserve the Right to Remove or Restrict Shannon Credit Usage
Where Shannon Credit has been given as a bonus, a gift, a courtesy, a fun surprise, or under any other circumstance (with the exception of Shannon Credit that has been purchased), we reserve the right to remove, revoke, restrict or otherwise make void Shannon Credit balances in case of abuse or exceptional circumstances.
For example, if a payment plan falls into arrears, we may restrict the ability to redeem Shannon Credit until we’re squared away. These circumstances will be handled at our discretion on a case-by-case basis.